Social Technologies like Blogs and Wikis which are already popular on the consumer Internet have steadily been making inroads to the other side of the firewall as well. Everone from Large enterprise clients to small companies are already using these with varied success rate or are considering using these technologies/tools.
So if you are one of those considering implementing a wiki, it is important to understand all the aspects related to not only technology but also the impact a wiki can have in terms of organization and other “softer” issues. J. Boye, have just published a new research, Wiki in the Enterprise which will help you understand just that.
The report presents a balanced perspective on the benefits as well as challenges. For example, everyone knows that a wiki can help improve productivity when used as a centralized repository of common information and questions. However, the report goes a step furthur and suggests what actually needs to be done to ensure this. There are best practices and recommendations for implementation as well as adoption. A project check list and another list of major wiki vendors are also quite handy to kick start your initiatives.
I would have loved to see some more details on different wiki vendors and how they compare with wiki offerings of other products (Portal, CMS). But may be that is a subject of another future report?